Support Articles

White Labeling the Agent Application

White label settings allow you to configure the logo and contact information shown in the “Ask for Help” utility, available on any computer where the HeartbeatRM agent has been installed. The purpose of this application is to display a unique Help ID assigned to the computer, and optionally provide support contact information. Default Appearance The …

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Enabling or Disabling Remote Access Popup Notifications

Back in January we made a tweak to our remote desktop feature. This change involved showing a popup notification on the remote computer when a user connected or disconnected. Previously, HeartbeatRM did not provide any indication that a remote user had connected to the computer, which led to privacy concerns for some of our users. …

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Creating and Configuring Access Keys and Installers

What are Access Keys? Access keys are credentials we embed into the agent installer file. During setup, the agent uses access keys to authenticate with HeartbeatRM and join your organization. For security purposes, you can disable access keys at any time. When you disable an access key, you’re also disabling any agent installer which references …

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Configuring Agent Group Security Options

In this article we’ll cover how to configure group security settings, such as password-protected remote access. Group security settings are inherited by agents belonging to the group. For details on how security options may be set on the remote computer itself, please see the article “Password Protecting Remote Access“. To get started, open group settings …

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