Troubleshooting

Linux Remote Desktop/Screenshots return blank screen or timeout with Wayland

Currently, the HeartbeatRM Linux agent is only able to communicate with Xorg to capture the desktop display. This means that if your desktop environment is using Wayland, then you’ll receive a blank image or a timeout when attempting to remotely access the desktop or take a screenshot. To resolve this, you can disable Wayland and …

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Package Error certificate has expired or is not yet valid

When deploying a package with files to a remote computer, you may receive the message “Error retrieving chunk”, followed by “x509: certificate has expired or is not yet valid”.  This can occur if the system date or time on the remote machine is incorrect, causing TLS negotiation to fail when downloading package files. To resolve …

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Troubleshooting Remote Access

Are you unable to connect to a remote computer? There are a number of factors that can inhibit a remote access connection. Here are some things to check if you have difficulty establishing a connection: Poor internet service (i.e. packet loss, high ping times) Unstable system performance Corrupted operating system files or settings Failing or …

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