Release Notes

Windows Agents (0.2.485) - May 15th, 2019

What’s new

  • New Feature: Added checks to determine if the system has been imaged and to force a re-registration as a new agent
  • Reduced memory usage during remote access sessions
  • Better handling for screen capture method fallback when system is missing certain displays drivers
  • Added support for detecting DDR4 and low profile (LPDDR, LPDDR2, LPDDR3, and LPDDR4) memory types for Windows 10 and Windows Server 2016+
  • Fixed issue where ctrl/alt keys may become out of sync during remote access sessions
  • Fixed issue where ctrl-alt-del did not always work on some Windows Server systems with the first/second try
  • Added process to locally store the agent credentials to help protect from configuration corruption if the system powered off improperly while settings were being updated
Windows Agents (0.2.383) - February 17th, 2019

What’s new

  • New Feature: Remote desktop access displays mouse cursor changes
  • New Feature: Configurable policy option by group to show/hide the remote access connect/disconnect notification
  • Enhanced connection retry/failure logic and better detection of dropped connections to the cloud infrastructure
  • Fixed bug related to file transfer failure retry not working as expected
  • Fixed bug where the user agent may not launch correctly on first attempt on some systems
  • Fixed bug where remote access screen capture fallback methods, where hardware acceleration was not available, may fail and stop capturing
Windows Agents (0.2.339) - January 13th, 2019

What’s new

  • New Feature: Added options to enable remote and screenshot access password protection. You can choose to use a rolling temporary passcode and/or set a permanent password. These can be enabled using the Ask for Help application and configured via a policy in the web interface
  • New Feature: Added remote access connect and disconnect notifications which pop up on the bottom right of the primary screen displaying the remote user’s first name and initial of their last name
  • Updated security permissions on HeartbeatRM’s Program Files folder to be more restrictive
  • Enhanced garbage collection timing after disconnect from remote access connection to reduce memory usage
  • Enhanced startup of remote access connections to reduce possible re-transmission of full screen update due to resizing on the client side
  • Enhanced Agent auto update service to use new mirrors, better compression, and more reliable update process to ensure the Agent updates properly with different system configurations, firewalls, and antivirus protection
  • Updated Windows Service recovery settings for the HeartbeatRM Agent and Update services
  • Fixed issue with remote terminal resizing not working as expected
  • Fixed bugs related to possible lockups that can occur with remote access connections in certain circumstances
  • Fixed issue where CTRL-ALT-DEL in remote access may not work correct in certain group policy settings are configured
Windows Agents (0.2.74) - December 13th, 2018

What’s new

  • Updated Agent auto update service to use multiple download endpoints in case one is not accessible to the local system
  • Updated EULA in Agent installer to include new URL for our Terms of Use
  • Fixed remote access connection issue on 32-bit Windows systems
Windows Agents (0.2.38) - December 7th, 2018

What’s new

  • New Feature: Added remote terminal access (command prompt, and if available, PowerShell)
  • New Feature: Added detection if disk drive is an SSD and displaying in disk information
  • New Feature: Added device battery % and AC power status if system has a battery
  • Updated Agent auto update service to be more resilient to network issues, better logging for troubleshooting, and more expandable to future enhancements
  • Updated file browser’s COPY option to handle more than one file/folder
  • Enhanced stream connection logic to speed up connection attempts
  • Fixed issue where remote access could lock up or crash if another process tried to take exclusive access over the display adapter
  • Fixed issue with PowerShell script execution where certain characters in the script could cause the execution to fail
  • Fixed issue with Packages where package execution could hang if the command was not valid
  • Fixed blurry custom logo image in Ask for Help application on high DPI displays
Windows Agents (0.1.2248) - October 31st, 2018

What’s new

  • New Feature: Don’t reset wallpaper after remote access session ends, if wallpaper was changed by user during a remote access session.
  • New Feature: Add disk SMART status and attribute details to system disk information.
  • Fix issue where where agent could fail to register on install, if the agent had been previously installed and unregistered on that system.
  • Fix issue where remote access session could lock up and not re-establish a connection quickly if there was a display adapter change or another application took control of the system’s display adapter.
  • Prevent unnecessary re-downloads of the agent update installer if the installer exists in the local cache and the checksum matches if the update was previously interrupted.
  • Add support for future feature to display installed printers and their print queue.
Windows Agents (0.1.2155) - September 25th, 2018

What’s new

  • Fix issue where ctrl-alt-del may not work on some systems
  • Fix issue where Agent and/or Update service may not install or start up correctly
  • Add Ask For Help link to the desktop on new Agent installations
  • Update internal logging library to better support troubleshooting issues
Windows Agents (0.1.2115) - September 14th, 2018

What’s new

  • New Feature: Add task package execution support and output reporting
  • Adjust internal DNS resolution order when connecting to HeartbeatRM servers
  • Fix bug where the agent could shutdown/restart uncleanly when cleaning up IPC connections
  • Add further error checking and fallback processes to WMI query handler
  • Fix issue where Powershell may not have been located properly, failing to execute script requests
Windows Agents (0.1.2091) - September 9th, 2018

What’s new

  • Added internal DNS client to be used with resolving Heartbeat server addresses in case the locally configured DNS servers fail to resolve properlyAdjust internal DNS resolution order when connecting to HeartbeatRM servers
  • Fixed remote access request process to queue multiple requests performed in a short period of time to prevent a possible reset of the remote access service on the agent
  • Added task package execution handling for future feature update
  • Update client certificate and cipher validation steps to help prevent possible man in the middle attacks
  •  Add extra logging steps to the remote access request process
  •  Fix possible connection with the stream agent process and the agent service
Windows Agents (0.1.2054) - August 7th, 2018

What’s new

  • Fix possible remote access disconnect error on a low latency connection right after a client connects
  • Add auto quality setting adjustments for remote access that adjusts itself according to the agent’s connection latency
  • Update compression libraries to reduce memory usage
  • Update WLAN scanning process to consider last seen probe values
  • Add further DXGI library error checking with fallback to legacy options if it fails
  • Update hardware device map for new display option in web client
Windows Agents (0.1.2033) - July 26th, 2018

What’s new

  • Enhanced remote access encoding process to use adaptive compression quality settings according to the rate of change
  •  Add new SSE2 optimized instructions to remote access and screen shot encoding processes
  •  Adjusted the processes related to historical CPU, memory, and application resource to reduce the data packet size for reporting
  • Fixed a possible bug related to decompressing PowerShell scripts prior to use
  • Updated Geo-location process to be more accurate in case a user’s system moves around a lot
  • Added clipboard icon/button to the Ask For Help application to quickly copy the Help ID
  • Reduced Ask For Help application’s executable size
  • Updated hardware, OS, and RAM detection to use Windows APIs in case WMI queries fail
  • Added support for reading disk SMART attributes for future feature development
  • Updated DXGI library speed up changes to/from secure desktop
Windows Agents (0.1.1978) - June 12th, 2018

What’s new

  • Enhance remote access encoding processes for non chromium based browsers to lower latency
  • Add descriptive error message when trying to delete a non empty folder using the remote file browser
  • Fix issue related to changing an agent’s service group using a new installer
Windows Agents (0.1.1967) - June 8th, 2018

What’s new

  • “Restart Agent” option in Power Management menu on the agent page made available
  • Updated network information pulling to also query the wireless network adapters
  • Enhanced agent lockup/crash recovery monitoring
  • Added step to attempt to wake screens that may be asleep when starting a remote access session